Please contact us immediately to let us know of the issue you are experiencing so we can contact our suppliers to arrange repair or replacement of the item in question. Please note that in order for a dead-on-arrival (DOA) product claim to be valid notice of the product must be provided to us within 7 days of receiving the product. Anything after this period cannot be considered valid.

Faulty products:

Your order will be collected by our couriers (at our expense), once we receive it our technicians will inspect the product to try and replicate and confirm the fault. Should the fault be confirmed, we will send the product to either be repaired or replaced if it is still under warranty by our supplier/manufacturer. Should no fault be found by RC IT Services or our suppliers, the cost of both the return of your product and the initial courier to RC IT Services will be for your account.

Dead-on-arrival products:

Please contact us immediately in order for us to notify our suppliers of the issue. Should the item be older than 7 days old we will not be able to assist you in any way. This is due to the potential for damage/faults being a direct result of negligence on the customer’s part. We strongly suggest that your products are tested as soon as they are received in order for any faults to be rectified in an effective manner.

I would like to return my product as I am not satisfied with it or ordered the incorrect item, what should I do?

You are able to return your product with no questions asked within 7 days of receipt of your item in accordance to Section 44 of the Electronic Communications and Transactions Act 25. The only thing that you will be required to pay for is the return courier fees should the product be unopened. Should the product be opened or used in any way, a 50% handling fee will be levied. Should the item be in such poor quality that it is deemed unfit for resale, RC IT Services reserves the right to withhold refunding the order and returning the product to you will be at your own cost. Products older than 7 days of receipt are not eligible for this return.

Please ensure that all items that were included in the product should it be opened are returned, such as instruction manuals, accessories etc. Should these be missing RC IT Services reserves the right to charge additional levies or refuse refunding the product altogether.

Please note that all risk falls to the customer during couriering of return products and RC IT Services will not be held liable or responsible for damage in transit in any way.